EverPresent

Kacie King
5 Star
I submitted family photos and videos all the way back from the 1940s to the early 2000s. I was nervous that the oldest ones were too fragile, and would crumble once EverPresent tried to make digital copies. I was super excited to be proved wrong on that one! All of the photos and videos I submitted came out fantastic, and they were an amazing Christmas present for my parents and grandmother.
Wednesday 17th March 2021

Sovereign Neighbor
1 Star
I can't recommend EverPresent even though the people are friendly and send a lot of emails full of enthusiasm to let you know what is happening with every step of the conversion process--except the added costs. I took three VHS tapes in to be digitized for $104 ($19.99 per tape and $45 for the service--"safe handling" etc.) and after two and a half weeks picked up the tapes and was charged $171.97. I was not informed of the additional charges amounting to $67 even though I received more than fifteen emails (it's almost up to twenty now). The "Final Status Update and Quality Review" email explained what was done, which may well have been necessary, but provided no information about the cost. I made the mistake of not realizing that even for that amount of money, you don't receive a three-dollar flash drive (the images in your emails don't pertain to your order). They tell you to download your files from a “free” app which of course requires you to set up an account and navigate a webpage. The catch here is that if you don't remember to cancel this app, they will continue to charge your credit card after two months. Of course, they don't tell you how much that will cost unless that information is buried somewhere. A little advice on costumer relations: credit cards are the property of the customer, not the merchant, and the customer should be consulted before additional charges are imposed. Additionally, the “free” app, which is part of the $104 charge, should automatically be canceled after sixty days with the option of continuing if the customer decides to do that. Don't send more than three emails and they should only contain pertinent information about what needs to be done and what it will cost. Otherwise people will ignore them (unless that is your intention). The conversions were well done, although the original sound was not enhanced. Despite numerous emails, EverPresent doesn't tell you what you actually need to know and will add and continue to add charges to your credit card without your prior approval.
Monday 26th August 2024

Susanna Kressen
5 Star
I was extremely satisfied with the crisp, clear quality of all my photos and documents. My photos and documents were older, some were more than 100 years old, and they scanned with exceptional clarity. I am more than pleased with EverPresent's efforts and performance. Afterward, my precious photos and documents were returned to me in excellent condition. It was clearly apparent that they had been handled with great care. I give five stars to EverPresent, but they deserve a 10 star rating!
Tuesday 2nd April 2024

John H
5 Star
While preparing for my high school reunion, I came across two reels of 16mm film taken 50 years ago. I brought them to EverPresent to be digitized and was delighted with the results. My only complaint is that the films revealed that I was not quite the dominant athlete that I thought I was. Aside from that, these guys did a great job. I highly recommend them.
Friday 22nd March 2024

William Peniston
5 Star
I have used EverPresent several times -- twice through a local drop-off place and once through the mail-in option -- both were easy. And the quality of work done was perfect. I highly recommend EverPresent. William Peniston, Newark, NJ.
Saturday 30th March 2024